Quirk can kiss my dimpled white ass

Seriously.  I find dealership service centers to be immoral on a good day.  At times, criminal even.  Below is the letter I fired off to GM, the Better Business Bureau, and the dealership itself.  This reminds me of the Best Buy clusterfuck… dear lord, I am so exhausted.

 

To Whom It May Concern:

I am writing to express my dissatisfaction with the service provided to my Saturn vehicle by GM/Chevrolet. This service, or lack thereof, has cost me money and threatens my safety and well-being, as I am not currently driving a safe vehicle.

Here is what happened:

1) In June 2009, I purchased a 2008 Saturn Astra. The vehicle was brand new with 14 miles on it.

2) In 2011, my horn stopped working. On July 29, 2011 I brought my car to Quirk Chevrolet in Manchester, NH – the local GM branch that was servicing Saturn vehicles. They informed me that there was a technical service bulletin for this vehicle, and “fixed” the horn free of charge. According to the invoice, the bulletin doc id# was 2551417. (I have not yet been able to locate this bulletin id or its description anywhere online.)

3) Despite the “service” I received, I continued to periodically have issues with the horn, as well as the radio controls located on the steering wheel. I was reluctant to bring it back to Quirk because, when I called to ask about the problem, I was told that I would be charged a diagnostic fee until they could determine if it was the “exact same issue” I had before. Quirk’s diagnostic fee is $95 – a price I could not afford to take a chance on.

4) I noticed that, when the horn did not work, it correlated with the radio volume control on the steering wheel (right hand side) not working. If I tried to raise the volume and could not, I immediately knew the horn was not functioning.

5) At the start of this year, the horn (and volume control) ceased to work at all. I knew I could not put it off any longer. (Unfortunately, my mechanic was unable to do the work. He indicated that he thought it was a problem with the transmission between the horn signal and the modem of my vehicle. An idea that Quirk NEVER brought up, btw.) I went back to Quirk.

6) On March 8, 2014, I went to Quirk’s service center. I explained the situation, including the detail that when the volume control did not work, neither did the horn. I paid a $95 diagnostic fee, and they looked at my car for over 3 hours. I was told by my liaison, Fred, that I needed a switch in my steering wheel. I then paid another $54.98 for the “switch”. I had to wait for the part to arrive, so it was not until March 22, 2014 that my car was “fixed”. On that day, I paid another $66.50 for labor. Total cost to me was $216.48.

7) The very next day (Sunday), I drove to the grocery store. I tried to raise the volume on the radio and it did not work. Neither did my horn. I called Quirk the following Monday and was told to bring it back.

8) I brought it back in on March 28, 2014 and that is when I discovered, from talking with Fred, that the “switch” they replaced was for the radio control only. They did not do any repair to fix the horn because the horn worked when they looked at it. Fred also tried to charge me another $95 to look at my car again. I told him that I was not paying that amount because they obviously had not fixed the problem that I originally brought my car in there for. Quirk was unable to do anything at this time because, once again, the horn was working.

9) On April 22, 2014, my horn was not working (again). I immediately drove it to Quirk. Unfortunately, it started working on the way there. Once again, they could do nothing. But I was told that they would research service bulletins, etc. I am not sure why they did not do this from the beginning. I told them this was important, as it is a safety hazard. I have no idea when my horn will or won’t work!

10) I still have not heard from Fred or anyone else at Quirk.

At this point, I am very upset. I paid over $200 to have a “switch” replaced that I probably did not need. I say that because the radio control STILL does not periodically work. THE SAME EXACT PROBLEMS WITH THE HORN AND THE RADIO STILL EXIST.

The horn in my vehicle still periodically does not work. And I do not have time to drive to Quirk every time it happens. I have a job. Where I need to make money to pay for repairs I don’t need, evidently.

I am extremely disappointed with the fact that Quirk is unable to help me and seems unwilling to help. I am upset that my safety is at risk because Quirk was too lazy to look up technical service bulletins (I recently found one poking around on my own – SB-10276 indicates a problem with loose wiring in the Saturn Astra that could cause the horn to periodically not function properly). I am horrified I’ve had to shell out as much money as I have for a repair I most likely did not need. I am saddened that it is just this type of scenario that makes me despise dealership service centers. I can assure you, I will never set foot there again.

The exception would be if 1) you arranged for me to be refunded the money I have spent that I clearly did not need to spend because nothing has been fixed, and 2) you promised me the problem WOULD BE FIXED PERMANENTLY.

I recommend that you train your service staff to be more thorough and to care more about the safety of your customers.

Sincerely,

THIS BITCH (no, I signed my real name)

 

 

7 Days of Positive Thoughts – Day 5

Wow.  I really suck at this posting daily thing.  I need to post for days 5 and 6.

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Day 5 Positive Thought:  Rainy days are perfect for relaxing.

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I love rainy days.  Yes, I love them for the wistfully romantic overtones of rain on the window while someone stares pensively into the cloudy sky.

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But I love them more because they give me the chance to putter around my house in fuzzy socks and lounge about reading a book without feeling any guilt for not being outside (which I distinctly feel when the weather is sunny and brisk).

The Carpenters were crazy to let rainy days get them down.  Eddie Rabbitt had it right when he said he loved a rainy night.  Go figure.

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NEWS…and some more evidence of my douchebaggery

I got laid off one week ago today.

I was at my company 12 years.

So, that’s that.

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On a lighter note, I found another long lost journal!  Wheeeeeeeeeeeeeeee!

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Mar. 21, 1984 (I was 13 yrs old)

I broke up with that ninth grader.  What  a jerk!  He got all mad and upset (tough, ain’t it?).

I still like that other kid a lot.  He’s very nice.

I have a book report due in less than a week, and I haven’t even read the book!  I probably won’t be able to get it done and I’ll get an F.  I think I’ll get it done, though.

My friend has been acting like a real jerk lately!  She ignores me and is very insolent.  (And ignorant.)

Speaking of ignorant, that ninth grader I was going with can’t spell or even make complete sentences!

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Wow.  I was an elitist bitch.

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Awesome.

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Christmas Spirit, bitches.

I have decided that I am going to be festive this Christmas season.  IF IT KILLS ME.

I googled “Christmas spirit” to see what other things I could be doing to be spreading the yuletide joy.  I found this link.

I am going to make my own comparable list.

1)  How about not shopping at all for Christmas?  Or how about curbing that spending by a few thousand dollars?  Because nothing sucks the holiday spirit out of me more than people fussing over what gifts to get people.  Give people gifts all year long when you think of them – then we would not have this insanity every year.  Besides, frankly, fighting for parking and punching people in crowds is one of my favorite pastimes.

2)  It’s a great idea to be nice to people!  But this is not reserved for only at Christmas.  (Unless you’re me, and then avoid people so you don’t spit on them out of sheer spite.)

3)  If you drop money into the Salvation Army bucket, make it a folded bill of some kind.  One dollar bills are fine.  It’s just that, when you are coming out of the grocery store with a cart full of American excess, the tinkle of change dropping into a bucket makes you look like a giant ass nugget.

4)  By all means, do something nice for someone.  But again…this is not reserved for only at Christmas.  And make sure at least one of your nice things is to shut the hell up for once.

5)  Volunteering is great!  But I also want to suggest that organizations get their shit together and make it so that volunteering can happen around people’s lives.  I’d love to volunteer the 10-11am Tuesday time slot the American Cancer Society has available, but I can’t.  Because I have a job.

6)  Food drives are a great idea!  But I have always wondered why the drives don’t include asking people to donate can openers.  Would kinda suck to get a bunch of cans and have to bang them with a rusty hammer just to suck the stuff out of ’em.

7)  Christmas music is nice.  But, FOR THE LOVE OF ALL THAT IS HOLY, could the constant stream of holiday music in stores start later than November 15?  Because, by the time Christmas comes, the river of monotony has deadened my hypothalamus.

8 )  I am not sure what constitutes a Christmas movie, but when I watch “28 Days Later” I feel like there is hope for mankind.

9)  Regarding the suggestion to read “A Christmas Carol”: is it necessary?  Will reading it put us any more in the spirit than watching Albert Finney, Patrick Stewart, or Jim Carrey (to name only 3 of roughly 50+ actors) act it out?  I think not.  I am partial to the Albert Finney version, btw.

10)  Decorate your house!  And tree!  And your pets!  And put giant blowup stuff in your yard!

11)  See #1 above.  Please.

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